Diagnostic fees are non-refundable once the diagnostic has been performed, as they represent completed work.
If a repair fails to resolve the issue it was intended to address and cannot be re-worked, a full or partial refund will be offered at my discretion, in line with your consumer rights.
Custom-ordered parts are non-refundable once ordered unless faulty on arrival.
Email support@precisionpcrepair.co.uk within 14 days of the repair with your invoice reference and a description of the issue.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.